Formal Complaints Procedure
At No Entry Fire & Security Limited, ensuring the smooth functioning of our services is our top priority. We take complaints seriously and have implemented a formal procedure to address any concerns promptly.
If you are dissatisfied with our service, please inform us, as your feedback allows us to rectify issues and enhance our future service. To make a complaint, contact us using the methods below, providing detailed information, including your name, business name, email address, and telephone number.
Upon receiving your complaint, we will register it and send you an acknowledgment within 2 working days, along with a unique reference number for tracking. Our team will then investigate the matter, aiming to provide a resolution within 7 working days. However, some cases may require additional time for thorough examination.
We will keep you informed of any delays and update you every 7 working days. When responding, we will outline our understanding of the issue and propose a resolution. If you accept the proposed resolution, we will mark the complaint as closed. Your confirmation of a satisfactory resolution is necessary for closure.
Alternatively, if there is no response from you for 28 days or more, we will also mark the complaint as resolved. Our commitment is to address your concerns efficiently and improve our services based on your valuable feedback.